IBM Hiring WFH SaaS Support Engineers: Good news for freshers looking to start their career journey with global tech giants, IBM recruitment drive for SaaS Support Engineers in Bangalore and Kochi is an opportunity not to be missed. The role offers a straightforward recruitment process, work from home job and the opportunity to contribute to the IBM jobs for freshers in Bangalore and Kochi by 2024, promising a stepping stone to a promising and rewarding future. Apply now and be part of IBM’s legacy of innovation and excellence.
About IBM India Private Limited
IBM is recognized for its diverse portfolio of services and solutions. From cloud computing to artificial intelligence and blockchain technology, IBM delivers cutting-edge solutions that meet the growing needs of businesses. The company is known for its enterprise services, providing comprehensive consulting, integration and managed services.
IBM Hiring WFH SaaS Support Engineers in Bangalore and Kochi 2024
IBM is looking for a Technical Support Professional to join the IBM Envizi /SCIS Suite SaaS product Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients.
| Company Name | IBM |
| Role | SaaS Support Engineers |
| Salary | upto 4L–₹9LPA* |
| Category | Freshers Jobs, IT Jobs |
| Education | Bachelor’s Degree |
| Experience | Freshers |
| Locations | Bangalore and Kochi (India) |
| IBM Website | ibm.com |
| Last Date to Apply | ASAP |
IBM Hiring WFH Job Role and Responsibilities
- Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope.
- Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness.
- Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
- You work closely with the Services, Development and SRE teams to correct identified product issues.
- Communicating updates and action plans to customer or IBM representative as per response guidelines.
- Ability to record and document each step of the problem solving effort including any interaction with the client.
- Sharing knowledge and expertise with the team and also the clients, such as writing technotes, blogging in social media, etc.
IBM Hiring WFH Job Required Skills
- Strong communication Skills, both written and verbal.
- Work in a customer facing role, on a rotational shift model basis.
- Participation in on-call/production-down support rotation.
- Ability to work independently and contribute to a team environment
- Good Troubleshooting skills in SaaS, Platform, and Network environments.
- Basic technical knowledge of PC’s, basic software applications and networks.
How to Apply to IBM Hiring WFH SaaS Support Engineers
- Please read the above details and eligibility criteria before applying.
- If you find yourself eligible for this post then scroll down and click on the apply here link.
- Create an account if you haven’t already registered.
- After registration, login and fill the application form with all required details.
- Verify that all the details entered are correct.
- Submit the application after verification.
Apply Here: IBM Hiring WFH SaaS Support Engineers
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