American Express hiring Executive-Operations | Gurgaon

American Express hiring Executive-Operations 2023: Are you ready to embark on an exciting journey with one of the world’s leading financial institutions? American Express is seeking talented and motivated individuals to join our team as Executive-Operations in Gurgaon, Haryana.

American Express hiring Executive-Operations | Freshers | Experienced

Company Name	American Express
Post Name	Executive-Operations
Salary	up to ₹4.6 LPA*
Experience	Fresher/Experienced
Batch	2023/22/21/20/19/18
Job Location	Gurgaon (Work From Home)
Last date to apply	ASAP

American Express Hiring Eligibility Criteria

• Graduate/Post-Graduate.
• Relevant experience an advantage.

American Express Hiring Job Responsibilities

This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants etc) and resolving their inquiries over email/calls.

It also involves reviewing and onboarding Merchant Applications and KYC documents for CLM & PSF merchants

• Should have knowledge of KYC.
• Work on daily inventory towards cases related to merchant servicing and onboarding.
• Keep a close eye on gaps & recommend solutions to plug them. 
• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
• Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc.) over emails/calls to reduce the volume
• Carry out Due Diligence activities to ensure all dues are released to the clients
• Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met
• Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
• Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction
• Understand, determine, and anticipate customer needs and present solutions as appropriate.
• Demonstrate strong focus on process improvements. 
• Ensure adherence to and compliance with organization policies and audit controls.
• Build an excellent rapport with the team & other business groups to ensure smooth day to day operations

How to Apply for American Express Hiring

Interest and Eligible candidate who think they are fit for this role can apply for this American Express Hiring Drive for Operation Executive by Clicking on the Apply Here button below.

American Express Hiring Preferred Skill

• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Strong and committed customer focus and consistent demonstration of service excellence.
• Compliance with company policies and procedures.
• Ability to take independent decision & meet stringent deadlines.
• Good computer skills.
• Good command over MS Excel, Access & PowerPoint.
• Strong focus on results

American Express Official Site: americanexpress.com/en-in/